FAQ
❓ Frequently Asked Questions (FAQ)
🛒 Order & Shipping Updates
Q: How will I know my order went through?
A: You’ll receive an Order Confirmation Email right after completing your purchase.
Q: Will I get tracking information?
A: Absolutely. You’ll get emails at each stage:
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Order Shipped – includes tracking link.
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Out for Delivery – quick heads-up that it’s almost there.
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Delivered – confirmation with tracking details.
Q: What happens if my order is cancelled or refunded?
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Cancelled Order – You’ll receive an email confirming cancellation.
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Refunded Order – You’ll receive an email with refund details.
📦 Shipping Information
Q: When will my gear arrive?
We don’t do dusty warehouse stock — every piece is made fresh. Printing takes 2–5 business days, then it ships from Texas: 3–4 days Standard or 1–3 days Express. Most U.S. orders land in under a week.
💵 Sales Tax
Q: How is sales tax calculated?
A: Sales tax is automatically calculated at checkout based on product rates and your shipping address.
🔄 Order Issues & Returns
Q: What if there’s a problem with my order?
A: You have 15 days from the expected delivery date to submit a claim.
Q: What if my item is damaged or has a manufacturing error?
A: Submit a problem report — we’ll reorder the item or refund you.
Q: How do returns work?
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Always email us before sending a return: team@mat-grit.com
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Once your return arrives at our facility, we’ll email you confirmation.
Return Address (for product returns only):
217 Wrangler Drive
Coppell, Texas 75019
🤝 Still Need Help?
Our team is here for you. Reach us anytime at team@mat-grit.com.